Whether you need technical support, have a billing question, want to discuss enterprise pricing, or need to report a security concern — we're here to help.
Technical Support
API integration help, bug reports, account issues, and troubleshooting.
support@piyapi.cloudEnterprise & Sales
Custom plans, volume pricing, SLA negotiations, DPA requests, and partnership inquiries.
enterprise@piyapi.cloudPrivacy & Data Rights
Data access requests, deletion requests, data portability, consent withdrawal, and privacy questions.
privacy@piyapi.cloudSecurity & Vulnerability
Report security vulnerabilities, suspected data breaches, or unauthorized account access.
security@piyapi.cloudRegistered Office
Bhopal, Madhya Pradesh
India
For legal correspondence, please email legal@piyapi.cloud
Priority Support
For urgent billing, account, and security inquiries:
urgent@piyapi.cloudResponse within 4 hours during business hours.
Mon-Fri, 10:00 AM - 7:00 PM IST.
Support by Plan
Response times and support channels vary by your subscription plan:
| Feature | Free | Starter | Pro | Team | Enterprise |
|---|---|---|---|---|---|
| Support Channel | Community | Priority Email | Priority Email | 24/7 Dedicated | |
| Response Time | Best-effort | 48h | 24h | 12h | 4h |
| Dedicated Account Manager | — | — | — | — | ✓ |
| Integration Support | Docs only | Docs only | Email + Docs | Email + Docs | Hands-on onboarding |
| SLA Guarantee | — | — | — | — | ✓ |
Grievance Redressal (IT Act, 2000)
In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following Grievance Officer has been appointed. Any user who suffers as a result of any violation of the provisions of the Act may file a complaint:
Resolution within one month
Escalation Matrix
If you are not satisfied with the initial response, you may escalate your concern through the following levels:
| Level | Contact | Response Time | When to Use |
|---|---|---|---|
| L1 — Support | support@piyapi.cloud | 24-72 Hours | General questions, bugs, API help |
| L2 — Escalation | escalations@piyapi.cloud | 24 Hours | Unresolved L1, billing disputes |
| L3 — Grievance Officer | grievance@piyapi.cloud | Priority | Privacy complaints, legal concerns |
Self-Service Resources
Many common concerns can be resolved immediately through our self-service tools:
- API Documentation: Comprehensive guides and references at piyapi.cloud/docs
- Account Settings: Manage your subscription, API keys, and profile from your Dashboard
- Billing & Invoices: View and download invoices at Dashboard → Settings → Billing
- Data Export: Export all your data via the Export API (GET /api/v1/export/memories)