Privacy Policy
Last updated: January 2026
1. Introduction
PiyAPI Cloud Inc. ("PiyAPI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI memory and context management services.
2. Information We Collect
Account Information
- Email address
- Name (optional)
- Organization name (for enterprise accounts)
- Billing information (processed securely via Stripe)
Usage Data
- API call logs and metrics
- Feature usage patterns
- Error logs for debugging
Content Data
Memories, documents, and other content you store in PiyAPI are encrypted at rest and processed only as necessary to provide our services.
3. How We Use Your Information
- Provide and maintain our services
- Process transactions and send billing notifications
- Respond to support requests
- Improve our services and develop new features
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures including:
- AES-256 encryption at rest
- TLS 1.3 encryption in transit
- SOC 2 Type II compliance
- HIPAA-ready infrastructure for healthcare data
- Regular security audits and penetration testing
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting support@piyapi.cloud.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
7. HIPAA Compliance
For healthcare customers handling Protected Health Information (PHI), PiyAPI offers HIPAA-compliant services under a Business Associate Agreement (BAA). Contact enterprise@piyapi.cloud for more information.
8. Contact Us
For privacy-related inquiries, contact us at:
- Email: privacy@piyapi.cloud
- Support: support@piyapi.cloud